Quality Assurance


Our Quality Improvement (QI) consultancies are based on assessments of a patient care problem for the purpose of improving patient care or satisfaction against ‘clinically credible and evidence-based outcome measures. Our Firm has developed methodologies and activities designed to achieve measureable improvement in processes and outcomes of care, including for example peer analysis, examination, review and study of internal practices, processes, protocols, productivity and/or costs, patient or provider intervention, resolution of a problem and follow-up. Then, improvements are achieved through interventions that target health care providers, practitioners, plans and/or beneficiaries. As is increasingly being found in many industries, involving customers/patients in co-production and co-design can dramatically reduce costs, improve satisfaction and enhance outcomes.

Our expertise in this area has allowed us to focus our assessments and strengthening strategies in five successful practices that have been identified for improving workforce motivation and productivity producing better quality at lower cost. Organisations that are able to achieve these types of transformative changes can increase productivity and work attractiveness:

  • Strategic focus on value for patients: Successful organizations need to embed the search for value for patients in all aspects of the organisation including their goals, management information, recruitment methods, reward systems, strategies and the behavior of staff at the frontline.
  • Empowered professionals: Staff that has limited discretion will be less able to solve problems, identify improvements or exercise initiative.
  • Task and process redesign: Many tasks and processes in the healthcare have not been systematically designed and standardization and systematic redesign of care is a key habit of successful organisations.
  • Steering by outcomes (measurement and feedback): The best organisations use their internally generated data to test ideas for improvement and to generate new knowledge about what works and change their practice. The measurement and feedback habit re-enforces this culture of improvement.
  • Active staff motivation and management: It is critical to clearly define roles supported by schemes for ensuring that they get high-quality feedback and assessments that are linked to recognizing and rewarding good performance, but also being rigorous about dealing with poor performance, behavior at odds with the values of the organisation and absenteeism.

Area Expert

James Cercone

Dr. Daniel Bronstein
Senior Health Expert

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